Starter Vape Kit scaling: for the EU

After-sales, replacements and reorders

This page is for brand owners who want a working answer on specification, price and lead time before they commit a purchase order. We have written the detail down so nobody has to sit through a sales call to extract it.

Every account gets a named contact who has actually seen the product. Being passed between three people to answer one question about a coil resistance is the fastest way to lose a buyer, so we do not organise support that way.

For private label accounts we hold the artwork files and the approval record. Rebranding a line eighteen months later is then a file update instead of a redesign.

What we test before a carton is sealed

Leak complaints almost always trace back to one of three things: an over-torqued centre post, a seal that sat in a hot container, or a fill volume pushed past the design limit. We cap fill volume slightly below maximum for exactly that reason.

Cosmetic grading is written down, not argued about. Minor scuffs inside the tolerance band are accepted; anything that would make a customer put the unit back on the shelf is rejected. Your staff should never have to explain a finish defect to a paying customer.

Turning shelf space into repeat visits

Photography matters for online listings. Shoot on a neutral background with the device at a slight angle, show the pack alongside the unit, and keep the same framing across the range so the grid reads as a family.

Staff knowledge converts better than any poster. If your team can explain the difference between two coils in one sentence, the step-up SKU sells itself.

• Standing reorder schedule with a fixed cut-off
• Consolidated or split shipping, quoted both ways
• Seven-day defect reporting with replace-or-credit
• Artwork proof plus physical dummy for custom packaging
• Specification locked in writing before production starts
• Batch codes traceable from carton back to production date

Assortment planning without the guesswork

Sourcing trips still matter for volume buyers. Seeing the line, the ageing room and the packing station tells you in an hour what six emails cannot. We host visits by appointment and we do not stage them.

A practical starting order for brand owners is 240 units across two or three SKUs, not 240 units of one. That spreads the risk, gives your staff something to compare, and still hits the first price break.

Specification summary

The detail above is what we hold ourselves to on every shipment, including the small ones. It is also the list we will walk through with you before the first order.

Frequently asked

Related reading

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